There are few things worse than calling a business and receiving nothing more than an automated message or endless options and button presses before ever interacting with a real human being. On the other hand, it may not be practical to have someone in your office picking up the phone every time it rings. That’s…
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There are many ways that customers can learn about your business. Although marketing plays a large role, it’s not the only tactic you have on your side to spread the word about your products or services. In fact, one of the best ways to gain new business is by keeping your current customers happy and…
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Looking for creative ways to attract and retain loyal customers? The key is providing a more personalized customer experience. Here are a few tips to help you get started: Gather Feedback Want to find out what your customers think? Ask them! Implement strategies like post-call IVR surveys to find out how you might better serve…
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Building customer loyalty is the key to the success of your business. Not only is it important to have a stable customer base, but repeat customers spend about 67 percent more than new arrivals. You can start encouraging customers to come back today with these tips: Offer Perks One of the best ways to build…
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Can you believe it’s already December? With all the family gatherings and seasonal events going on, this time of year tends to fly by. The busy, fast-paced nature of the holiday season can also make it more difficult for businesses to communicate effectively with their clients and customers. Seasonal hours might be shorter, employees might…
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Listening is always key. Listening is what keeps long-lasting relationships intact. Listening is what helps you get that dream job or promotion you’ve been angling at for years. Listening is also important to business, and is what allows companies to thrive rather than just staying afloat. There are many components to keep track of when…
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