When it comes to conducting business over the phone, it’s important to have the right team on your side. Not only do they ensure that your customers are properly taken care of, but it is their responsibility to maintain the type of relationship that keeps them coming back for future services. Just as much as…
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  When speaking with a customer, your words make a world of difference. After all, customers can’t see your face or body language. As such, it’s easy for customers to misinterpret what you’re saying. The best way to avoid any misinterpretations is to watch what you say. Here, we discuss some things you should never…
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No matter your business, proper phone etiquette can make or break the relationship you have with clients. And perhaps one of the most important aspects of business phone etiquette is putting on an air of professionalism. While having friendly relationships with your client is key, you don’t want it to become too casual, or else…
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  No matter the job, you will always have to deal with an angry customer. Yet, dealing with angry customers is never easy. More often than not, there will be customers that are not happy with the services or products that you provide, and you will have to find a way to deal with it…
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While email, instant messaging, and other forms of digital communication are taking hold in the workplace, that doesn’t mean the phone is now useless. As a business owner or an employee, you likely spend much of your time talking to clients or coworkers on the phone. In order for things to go smoothly on those…
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Making a phone call can be tough, especially for Millennials and Gen Xers. After all, many of the things we used to do by phone (ordering food, talking to friends, or speaking with clients) is now done over text or emails. However, that doesn’t mean you will never have to pick up the phone. A…
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In the age of digital technology, everything is instant. This is why calling customer service lines and waiting on hold for an extended period of time can significantly harm a business. Callers become agitated the longer they wait on hold or try to navigate an automated system. It also makes your business less personable. Managing…
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When you are working in customer service, it is essential to be available to communicate with existing customers and potential clients. Sometimes questions need to be answered on a personal level, and that is where phone calls come in to play. Simply answering the phone is a simple way to get your customers engaged with…
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When it comes to making any type of business practice successful, you must always remember that those most likely to provide potential clients with a first impression of your company, are your Telephone Receptionists. That is to say, if there is a less-than-satisfactory experience during a simple phone conversation, what are the odds of that…
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